Resolved
After 17 hours and 41 minutes

We've now resolved the incident.

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Recovering
After 10 hours and 6 minutes

Our system is recovering and beginning to process driving data as usual. We expect only slight delays, which will decrease steadily over the next few hours.

We sincerely apologize for the issues over the last few days!!

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Identified
After 6 hours and 49 minutes

A significant technical issue is preventing new driving and location date from being processed. Data will not be lost but will be significantly delayed. Our team is working towards a resolution and will provide updates as they become available.

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Identified

We are aware of an issue affecting the ability to use or log in to Bouncie. Our team is working to resolve the issue. We will provide updates as availble.

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Began at:

Affected components
  • Data Gateway
    • Cellular Network Services
    • Trip Data Processing
  • Notifications
  • Geo-Zones
  • Mobile App
  • myBouncie.com